User Privacy Policy

This Privacy Policy explains how we collect, use, disclose and protect personal information when you use Berriez. We value your privacy and aim to be clear about the information we gather, how it is used, and the choices you have. This page covers the main categories of data we handle, how we keep it safe, and how you can exercise your privacy rights in Canada.

Types of data we collect

Personal data

When you register an account or contact support we collect personal information such as your name, date of birth, email address, mailing address, phone number and identity documents when required for verification. We also store account credentials and preferences that let you access and manage your account.

Technical data

We automatically collect technical information needed to run our services. This includes IP address, device identifiers, browser type, operating system, language, and log data about how you use the site and apps. Technical data helps us maintain security, troubleshoot issues and improve performance on desktop and mobile.

Transactional data

We retain records of deposits, withdrawals, bet history, game activity, promotions you opt into and any communications related to transactions. Payment method details are handled via third-party payment providers and are only stored by us to the extent necessary for billing, refunds and fraud prevention.

How we use your information

Your information is used to provide and operate your account, process deposits and withdrawals, verify identity for KYC and anti-money-laundering checks, handle customer support requests, and communicate important account notices. We also use data to detect and prevent fraud, enforce our terms, and to improve the service, such as tailoring the user interface and offering relevant promotions where applicable.

Data protection practices

We protect personal information using technical and organisational measures appropriate to the sensitivity of the data. These measures include access controls, encryption in transit and at rest where applicable, secure servers, and regular security reviews. Access to personal data is restricted to employees and contractors who need it to perform their duties.

Cookies and tracking technologies

We use cookies, pixel tags and similar technologies to support site functionality, remember preferences, analyse traffic and personalise content. Some cookies are essential for account security and payment flows, while others are used for analytics and marketing. You can manage cookie preferences through your browser settings or via the cookie controls on the site.

User rights

Residents in Canada may have rights to access, correct or request deletion of their personal information, subject to legal and operational limits. You can also request restriction of processing or object to certain uses of your data. We will respond to valid requests within a reasonable time and may require identity verification before acting on requests.

Access, correction and deletion

To review, update or request deletion of your data, sign in to your account and use the profile or privacy settings, or contact support. Certain records may be retained where required for legal, regulatory or legitimate business purposes, such as transaction history needed for tax or fraud investigations.

Information sharing and third parties

We share data with trusted third parties that provide services on our behalf, including payment processors, identity verification providers, customer support platforms and analytics vendors. We may also disclose information to comply with legal obligations or to protect the safety and rights of users. All third parties are contractually required to safeguard personal information.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be communicated via the site or by email. Continued use of the service after changes are posted means you accept the updated policy.